URAGO URAGO

Privacy Policy

Last updated June 1, 2026

1. Introduction & Overview

Welcome to URAGO (accessible via urago.in, referred to as "we", "our", or "us"). URAGO is a proudly Bharat-born mobility and transport aggregation platform headquartered in Silchar, Assam, serving Barak Valley (Cachar, Sribhumi, Hailakandi) and connecting riders across India under the motto "Barak Se Bharat Tak". We provide digital technology services that connect riders with independent transportation captains and delivery providers ("Captains").

This Privacy Policy explains how we collect, use, process, disclose, and protect your personal information when you use the URAGO mobile applications (for Riders and Captains), our website (https://urago.in), and associated mobility services (collectively, the "Platform").

2. Information We Collect

A. Information You Provide to Us:

  • Account Information: When you register on URAGO, we collect your full name, mobile phone number, email address, profile photo, and language preference.
  • Captain / Driver Partner Documents & Verification: For captains, we collect statutory transport documents including Driving Licence, Vehicle Registration Certificate (RC), Commercial Vehicle Insurance, Pollution Under Control (PUC) certificate, Vehicle Fitness Certificate, and Commercial Permits.
  • Payment & Billing Data: Payment transaction identifiers, wallet balances, payment method preferences, and payout bank details (for captain earnings). We do not store full credit/debit card numbers on our servers; payments are processed securely through RBI-authorized payment gateways.
  • Communications: Messages, chat history, and customer support tickets exchanged with our support team or between riders and captains via in-app channels.

B. Information Collected Automatically During Platform Use:

  • Precise Location Data:
    • Riders: We collect precise GPS location when the rider app is open (foreground) to set pickup points, track driver arrival, compute accurate trip routes, and ensure passenger safety.
    • Captains / Drivers: We collect real-time precise geolocation in both the foreground and background while the Captain is set to "Online" or engaged in an active trip. This is essential for dispatching nearest ride requests, navigation, fare calculation, and emergency tracking.
  • Trip & Transaction Records: Pickup and drop-off coordinates, routes traversed, timestamps, distance, total fare charged, and applied discount vouchers.
  • Device & Technical Information: IP address, device hardware model, operating system version, push notification tokens, and mobile network carrier.

3. How We Use Your Information

We process collected personal data for the following legitimate purposes:

  • Core Mobility Operations: To match riders with nearby available captains, calculate upfront fares, and navigate optimal driving routes.
  • Captain Document Verification & Compliance: To verify driver identity and vehicle roadworthiness via our administrative review system prior to granting access to provide commercial rides.
  • Payment Processing: To complete fare collections, issue digital trip receipts, manage the in-app wallet, and disburse captain earnings under our transparent zero-commission SaaS model.
  • Safety & Emergency Assistance: To monitor trip progress, verify driver identity, enable in-trip emergency SOS alerts, and resolve disputes.
  • Service Improvements & Support: To troubleshoot technical faults, analyze usage trends, provide customer care, and communicate important updates.

4. Data Sharing & Third-Party Disclosures

URAGO strictly does not sell your personal information to data brokers or advertisers. We share your information solely under these specific circumstances:

  • Between Riders and Captains: During a scheduled or active ride, riders see the captain's first name, photo, vehicle model, and registration number. Drivers see the rider's pickup point, first name, and destination. Phone numbers are masked or connected via in-app calls.
  • Service Providers & Technical Infrastructure: Trusted cloud infrastructure vendors (Google Firebase/Cloud), map service providers, SMS/OTP gateways, and authorized payment gateways who operate under confidentiality and data protection agreements.
  • Legal & Regulatory Authorities: We may disclose information if required to comply with Indian laws, statutory regulations, court warrants, police investigations, or state transport department directives.

5. Background Location Disclosure (Captain / Driver App)

The URAGO Captain application collects and transmits continuous location data even when the application is closed or running in the background, only while the captain is marked in "Online" duty mode. This background location data is strictly used to:

  • Dispatch ride requests based on proximity to riders.
  • Track live vehicle progress along the booked route.
  • Calculate exact kilometers traveled for fair and transparent billing.
  • Ensure passenger and driver safety throughout the active trip.

Captains can terminate location sharing at any time by toggling duty status to "Offline" or closing the background service.

6. Data Security & Storage

We employ administrative, technical, and physical security safeguards to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All data transmission between client apps and our servers is encrypted using industry-standard Transport Layer Security (TLS/HTTPS). Critical documents and authentication tokens are stored securely in protected cloud environments.

7. User Rights, Data Retention & Account Deletion

URAGO is fully committed to user privacy and complies with Google Play Data Safety standards and applicable Indian data protection principles:

  • Access and Correction: You can review and update your profile information anytime through the account section in the URAGO mobile app.
  • In-App Account Deletion: Registered riders can permanently request account deletion directly from the mobile app by navigating to Account → Settings → Delete Account.
  • Public Web Deletion Request Portal: If you no longer have access to the mobile application or wish to submit an erasure request via the web, you can submit your request anytime at our dedicated portal:
    URAGO Account Deletion Request Portal (https://urago.in/delete-account)

Data Retention Policy: Upon submitting a deletion request, your active account will be immediately deactivated and personal identifiers (name, email, phone number, saved addresses, profile photo) will be purged within 15 to 30 business days. Statutory transaction receipts and trip logs may be retained in anonymized or restricted archives solely as required to comply with Indian taxation, financial audits, and motor vehicle regulations.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect modifications in our services, technological standards, or legal obligations. When significant updates occur, we will notify you through the app or platform notifications and revise the "Last updated" date at the top of this page.

9. Grievance Officer & Contact Information

If you have any questions, concerns, complaints, or feedback regarding this Privacy Policy or our data management practices, please contact our Grievance Officer at:

  • Platform: URAGO (urago.in)
  • Founder & CEO: Prantosh Mohan Das
  • Email: support@urago.in
  • Support Portal: https://urago.in/support
  • Headquarters: Silchar, Cachar, Assam - 788001, India
  • Jurisdiction: Courts of Silchar, Assam / Gauhati High Court

Questions about this document? Contact support.